Privacy Policy

Data Protection Information

The website kanel.ch (hereinafter, the "Website") maintains a duty of confidentiality vis-à-vis third parties – other than those necessary for order fulfillment – to respect the confidentiality of information relating to the completion of an order or any other element allowing identification of the ordering customer or the recipient.

1. Identity of the Data Controller

Personal data is collected by KANEL FLOWER Sàrl, headquartered at Chemin de Delay 6, 1214 Vernier – Switzerland. For the provision of services, the ordering customer provides KANEL FLOWER Sàrl with the contact details, including telephone numbers, of the recipient of their purchase for the purpose of ensuring delivery of their order to them and providing them with advice and information about it and about KANEL FLOWER Sàrl's services and offers. In this case, and by way of derogation from the foregoing, the customer acts as holder and controller of the processing of the recipient's contact details. The customer is solely responsible for communicating the personal contact details of the recipient that they provide to KANEL FLOWER Sàrl for order fulfillment. The customer undertakes to have obtained the explicit and informed consent of the holders of the contact details they provide to KANEL FLOWER Sàrl and indemnifies KANEL FLOWER Sàrl against any claim from the latter as a result. KANEL FLOWER Sàrl acts only at the will and on behalf of the ordering customer as a service provider processing orders placed by the customer. Consequently, the ordering customer releases KANEL FLOWER Sàrl from any responsibility in case of violation of obligations arising from the General Data Protection Regulation (GDPR) relating to the collection and communication to KANEL FLOWER Sàrl of the recipient's contact details for sending messages to the latter.

2. Purposes – Data Processing Related to Our Privacy Policy

The data collected is as follows: surname, first name, email address, telephone number, order history, floral preferences, complaints, as well as the surname, first name, postal address and telephone number of the recipient. They are used for the following purposes:

Order Management

Customer information and data is collected as part of an order, and is necessary for order management and commercial relations.

Personalization of Our Services

Customer information and data also allows KANEL FLOWER Sàrl to improve the services we offer on our website.

KANEL FLOWER Sàrl Information and Newsletters

At any time, the customer can unsubscribe by clicking on the unsubscribe link at the bottom of the newsletter or by contacting the main store hello@kanel.ch. After unsubscription, your email address will be immediately deleted from the object in question, unless you have expressly consented to further use of your data. In accordance with our privacy policy.

KANEL FLOWER Sàrl, through its online store www.kanel.ch, undertakes to respect the following provisions regarding data protection and privacy policy. From the moment sensitive data is collected on customers (name, address, payment information):

• Personal data must be processed only for the purpose indicated at the time of collection.
• This information cannot be communicated outside Swiss borders, unless the legal exceptions are observed.
• Personal data must be protected against unauthorized processing by appropriate technical and organizational measures.

The KANEL FLOWER Sàrl website does not use cookies. To protect your data, www.kanel.ch is in secure connection (https://). Payments on our website are collected and processed via Stripe, a secure payment platform.

When you use our website for information purposes (without registering, without providing information), we only collect the following data:

• our web page visited
• date and time at the time of access
• amount of data sent
• source/reference from which the customer arrived on the page operating system
• browser used

The processing aims to improve the functionality of our website, so the data will not be used in any other way. KANEL FLOWER Sàrl reserves the right to use this data, customers' electronic or telephone contact details for sending commercial information intended to promote its services, excluding any other use of direct prospecting on behalf of third parties in compliance with our privacy policy.

3. Data Retention Period

KANEL FLOWER Sàrl undertakes to keep your personal data for a period not exceeding that necessary for the purpose for which they are processed. The retention period of personal data is determined by the legal retention period (commercial and tax retention period).

4. Exercise of Rights

Each customer has the rights of information, opposition, access, rectification, limitation and erasure of their personal data, upon simple request by writing to KANEL FLOWER Sàrl, Chemin de Delay 6, 1214 Vernier. They must accompany their request with the elements necessary for their identification (surname, first name, email) as well as any other information necessary to confirm their identity. In accordance with the regulations in force, their request must be signed and accompanied by a photocopy of an identity document bearing their signature and specify the address to which the response should be sent. A response will then be sent to the customer as soon as possible following receipt of the request. Persons whose personal data is processed during an order placed by the customer can exercise their rights with KANEL FLOWER Sàrl. Furthermore, if the customer no longer wishes to receive the newsletter, they can click on the unsubscribe link at the bottom of each communication.