Flower delivery
across Switzerland

In the canton of Geneva: order before 2 pm for same-day delivery, Monday to Saturday.

In the rest of Switzerland: order before 4 pm for delivery from the next day, Tuesday to Saturday.

Available dates appear automatically in our calendar, based on the delivery address.

We deliver your flowers Monday to Saturday in the canton of Geneva and Tuesday to Saturday in the rest of Switzerland.

Our calendar lets you schedule your delivery up to 14 days in advance, so your flowers arrive at the perfect moment.

KANEL delivers your flower bouquets anywhere in Switzerland, straight to the address of your choice: at home, at the office, at a hotel or even at the hospital.

Simply enter the recipient's address or postcode in our calendar to see the available dates and delivery options.

You can arrange your delivery up to 14 days in advance.

You can check the status of your delivery at any time from your KANEL customer account.

A question about your order? Our team is here to help by email at hello@kanel.ch or on WhatsApp at +41 78 243 18 69.

At KANEL, we take special care at every step of delivery so that your flowers arrive in the best possible condition.

Our bouquets travel with a water reservoir, keeping them hydrated throughout the journey.

We have also developed packaging specially designed to protect the flowers and keep them fresh all the way to their destination.

Don't worry! If the recipient is not there at the time of delivery, the bouquet is usually left at their door or in a safe place.

Once delivered, the recipient receives a WhatsApp message letting them know that a flower bouquet has been delivered for them.

At KANEL, we know that flowers are often a lovely surprise!

That is why we do not contact the recipient before the delivery, so the surprise stays complete.

At the time of delivery, the courier may however need to contact them if this is necessary to complete the delivery.

Once the bouquet has been delivered, the recipient receives a WhatsApp message letting them know it has been received or left for them.

Want to change your delivery? Our team will do its best to help!

For deliveries in the canton of Geneva, changes are possible as long as your order is not already being prepared or out for delivery.

For deliveries in the rest of Switzerland, change requests must reach us by 12 pm the day before the planned delivery at the latest.

Any change remains subject to logistical possibilities and to the progress of your order.

For any request, contact us as soon as possible by email at hello@kanel.ch or on WhatsApp at +41 78 243 18 69, with your order number.

We do everything we can to make sure each bouquet is delivered on the planned date and in the time slot chosen when you ordered.

However, logistical issues or circumstances beyond our control may exceptionally cause a delay.

If your delivery is delayed or if you have any question, our team is here to help by email at hello@kanel.ch or on WhatsApp at +41 78 243 18 69.

We will do our utmost to find a solution as quickly as possible.