Hello Kanel?

We deliver throughout Switzerland. Enter the recipient’s postal code to see the dates available for your order.

Bouquet delivery costs CHF 9.90–19.90 in the local delivery zone and CHF 14.90 elsewhere in Switzerland. The fee is shown before payment. Delivery is free for funeral arrangements and included in subscriptions.

In the local Geneva delivery zone, order before 2 pm for same-day delivery, Monday to Saturday. Elsewhere in Switzerland, bouquets arrive Tuesday to Saturday from 9 am: order before 4 pm the previous day. The calendar shows the dates available for your address.

Allow at least two days before the ceremony, anywhere in Switzerland. Enter the venue, date and service details when ordering. Delivery is free.

The bouquet travels in a protective cardboard box with a water reservoir around the stems to keep it hydrated during transit.

Yes. Enter your message during checkout. The message card costs CHF 2.90 and is free with orders of CHF 55 or more.

Check the sizes on your chosen bouquet’s page. Dimensions and stem counts depend on the bouquet; the photo may show a different size from the one you select.

Flower availability changes through the season. Check the bouquet page for its palette and composition; some varieties may change depending on arrivals.

Email hello@kanel.ch or call +41 78 243 18 69. The workshop address is Chemin de Delay 6, 1214 Vernier.

Yes. The bouquet calendar shows available dates up to fourteen days ahead. Funeral arrangements can be booked up to sixty days ahead.

Contact us promptly with your order number. We will check what is still possible based on preparation progress and the terms of sale.

Email hello@kanel.ch with your order number. If an item is damaged or incorrect, include photos of the parcel and its contents so we can review your request.

Sign in to your KANEL account and open the orders section.