Frequently asked questions
What subscription packages do you offer?
Whether it's a subscription for you or a gift, our surprise subscription is open to all, without commitment or for a period of 3, 6 or 12 months. Once or twice a month, we compose an exclusive bouquet for you, available in two sizes. You choose the size and delivery frequency during the subscription process.
I would like to become a subscriber, what do I do?
Go to our Subscription page, select the subscription you wish to take out and follow the registration instructions. In just a few clicks you can create your own customised subscription to bring flowers to your home in any season.
Is the subscription with or without commitment?
By becoming a subscriber, you commit yourself to receiving beautiful, surprising seasonal bouquets for a period of 3, 6 or 12 months.
What budget can I use to subscribe?
You can join the club of our subscribers from 55.90 CHF per month. You are free to define your formula according to your budget and your desires! The elements that make it vary are: the size of the bouquets chosen (2 sizes available), the frequency of delivery (from 1 to 2 times a month), the duration of the subscription (3, 6 or 12 months) as well as the number of subscriptions taken out.
What are the differences between the two sizes of bouquets offered?
Our exclusive creations are composed of the same flowers, only their volumes are different. Thus, as an indication, the diameter of a bouquet "The Generous" at 55,90 CHF (free delivery) is 35 to 40 cm and "The Sumptuous" at 85,90 CHF (free delivery) is 40 to 45 cm.
How many flowers are in the bouquets?
The number of stems in our bouquets depends on both the size of the bouquet you choose when you subscribe and the varieties we use. There is therefore no set number, but depending on whether you choose to receive "The Generous" or "The Sumptuous" bouquets, the diameter of your bouquet may vary between 35 and 50 cm..
Can I choose my bouquet and the flowers in it?
When you subscribe to our Flower Subscription you can choose between two bouquet sizes ("The Generous" or "The Sumptuous"). The choice of flowers is then made by our florists who select the most beautiful varieties for you!
Do all subscribers receive the same flowers?
Yes, our florists create a new creation every fortnight, which is sent to all our subscribers. Only the volume, and therefore the number of stems, differs according to the size of the bouquets chosen at the time of your subscription ("The Generous" or "The Sumptuous"). The selected varieties are identical, and the flowers are always freshly picked by our trusted growers.
Where is delivery possible?
The subscription is available throughout Switzerland. Deliveries can be made at home or at a workplace.
When is the first delivery?
The date of your first delivery depends on the subscription you choose and the delivery frequency you select. Subscription delivery days are either Wednesday or Friday, depending on your preference.
How often are deliveries made?
By becoming a subscriber, you can receive 1 or 2 packages per month. You can choose the frequency that suits you.
Can I choose the date and day of delivery? Can they be changed?
Your delivery day is fixed and defined when you subscribe to our service. It cannot be chosen by you, nor changed during your subscription. Don't worry, we've thought of everything in case you're away! Don't hesitate to consult our answer to the following question "I won't be available for the next delivery, what should I do?
I will not be available for the next delivery, what can I do?
Don't worry! You have up to five days before the scheduled delivery date to change your next delivery (e.g. for a Wednesday delivery, you have until Friday 11:59pm to change your order). You can change the recipient's address to offer your surprise to someone else or simply pause your subscription and postpone your next delivery.
Please contact us directly by e-mail. Please send your order number to email@example.com.
When am I debited?
If you subscribe to a 3, 6 or 12 month subscription, you will be debited the total amount of your shipments in one go, at the time of your order