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General terms and conditions of sale

1. Presentation of the Site

The website (hereinafter, the "Website") is published by "GGKL CHAPPET", whose registered office is located in Meyrin at 5A rue Emma Kammacher, 1217 Meyrin - Switzerland and which operates under the trade name "KANEL" (hereinafter, "Kanel").

These General Terms and Conditions of Sale (hereinafter referred to as "GTC") are intended to establish the rules for the use of the Website by any person who visits it (hereinafter referred to as "User") and to govern the contractual relationship between Kanel and any User who creates an account on the Website in order to be able to place orders with Kanel (hereinafter referred to as the "Client")

2. Use of the Site and intellectual property rights relating to the Site

By browsing the Website, each User agrees to abide by the current Terms and Conditions without any reservations. Kanel reserves the right to change its Terms and Conditions at any time. In this case, the conditions applicable will be those in force on the date of the Client's order. The User is therefore encouraged to consult the latest version of the Terms and Conditions published on the Website before using it.

All elements of the Website, including images, photographs, texts, logos, documents and others, are protected by intellectual property rights. Therefore, the User agrees not to reproduce or otherwise use these elements without Kanel's permission, except for the purpose of using the Website.

3. subscription

The Customer expressly accepts the principle of receiving or offering a Surprise-Bouquet of which he/she chooses neither the shape, nor the dominant colours, nor the composition. However, the Surprise-Bouquet will be made in a style close to that of the bouquets represented on the Site by way of illustration. The Customer may also choose between two sizes of Surprise Bouquet: "Generous" or "Sumptuous". Customers whose Surprise Bouquets are delivered on the same date will receive the same type of bouquet, subject to any minor differences.
The Prepaid Subscription is taken out by the Customer for a specific period, chosen from the periods offered on the Site at the time of subscription. The price of the Prepaid Subscription is indicated on the Site, including all taxes. The Customer agrees to pay the full price of the Prepaid Subscription in full at the time of subscription. It is expressly stated that, as this is a fixed-term contract, the Client cannot cancel the Prepaid Subscription, nor can he/she obtain a refund (even partial) of its price.
The first delivery of a Surprise Bouquet under the Prepaid Subscription takes place in the same month or in the month following the month in which the Client made the actual payment of the full price of the Prepaid Subscription, depending on Kanel's availability. The exact date of this first delivery must be chosen by the Client at the time of ordering, from the dates proposed by Kanel.
The date of each subsequent delivery can be chosen and changed by the Client during the month preceding the month of delivery, by e-mail: If no date is chosen before the first day of the delivery month, the Surprise Bouquet will be delivered on a default date which will be communicated to the Client by Kanel.

4. Suspension of the Subscription by the Customer/Beneficiary

Any Subscription may be suspended by the Client. In order for the suspension to be taken into account for the coming month, the Client or the Beneficiary must make a request via our email:, at the latest on the last day of the current month.

The suspension consists of a temporary stop ("pause") of the deliveries of Surprise-Bouquets for the month following the month in which the request for suspension was made. It is possible to make such a monthly suspension request several times, up to a maximum of 12 consecutive months. If the overall period of suspension exceeds 12 consecutive months, the Subscription will be considered terminated, without any refund being claimed by the Customer.

5. Products and services.

Not all of the flowers shown are necessarily available all year round. Therefore, Kanel reserves the right and freedom to change the flower arrangement, depending on the availability of flowers. Our florists will respect as closely as possible the resemblance with the image chosen by the client. We consider that our clients agree with this approach, and we cannot accept any complaints regarding the change in the choice of flowers or a slight aesthetic change in the composition. The bouquets ordered from Kanel are exclusive creations, made by highly qualified florists, who assure you of the highest creativity. Our assortment is regularly revised according to the seasons. All our products are of the highest quality and freshness. We make daily purchases, both domestically and in Europe.

6. Prices and VAT

The price, which we indicate in our online shop, varies according to the season, the market and the exchange rate. The exchange rate used is the one in effect at the time of payment via "Stripe". The VAT rate applied is the one in force in Switzerland on the day of the order. At the moment we have two rates in force, bouquets, roses and mourning confections are taxed at 2,5 %. Arrangements, vases and other materials are taxed at 7.7 %. For VAT purposes, delivery costs are linked to the product ordered. Any change in the VAT rate will be updated. Kanel reserves the right to change its prices, although the price listed in the catalogue on the day of the order shall be the only one applicable.

7. Legal capacity

Clients declare that they are of legal age and fully capable of contracting.

8. Order taking

The information given by the client when placing the order is binding: in the event of an error in the recipient's details, Kanel cannot be held responsible for the impossibility of delivering the product. Orders are only final when they have been confirmed by the payment of the price by the client. After dispatch, any modification or cancellation of the order by the customer cannot be taken into consideration and the price paid will not be refunded. Product offers are valid while stocks last. A product that has become unavailable is marked as "sold out" in the online product catalogue. If the product is out of stock, Kanel will contact the Client. Together they will agree on delivering a product with the same size and quality as the one initially ordered by the Client.

9. Product prices

The prices of the products are indicated in CHF including all taxes. They take into account the VAT and any reductions applicable on the day of the order. The prices of the products do not include delivery costs (transport). The amount of the delivery costs will be specified on the order form before the validation of the sale. The products are supplied at the price in force at the time the order is placed.
Payment of the price is made in cash when the order is placed.

10. Full payment security

Kanel ensures total security and flexibility of online payments, by bank or credit card, thanks to its payment system entrusted to a service provider specialising in secure payments. Kanel guarantees the total confidentiality of your banking information, secured by the SSL protocol, which automatically checks the validity of access rights when you pay by credit card and encrypts all exchanges in order to guarantee their confidentiality. We never know or store your credit card information.

11. Delivery

We subcontract the delivery to our service providers, which may vary depending on the location. (DPD, La Poste and OVO). In 98% of the cases, the delivery is made on time. If the delivery is not made on the day chosen when the order is placed, Kanel cannot be held responsible.

The delivery is made in Switzerland within the specified time by handing over the product directly to the announced recipient, or in case of absence, by notification of availability (see below for conditions depending on the nature of the product ordered), or by depositing the parcel in front of the recipient's door in a safe place.
The client is informed and accepts that the delivery may not be made at a specific time, but Kanel undertakes to respect the requested times as far as possible. Kanel cannot be held responsible for any delay in delivery due to any cause beyond its control, especially in case of bad weather, disaster, strike, force majeure, incomplete or inaccurate details of the addressee or the Client, absence of the addressee.

12. Terms of delivery

Your order is delivered within 24 hours anywhere in Switzerland, with a probability of 98.9%. Deliveries are scheduled from Tuesday to Saturday throughout Switzerland and from Monday to Saturday in Geneva.


12.1 Delivery in the city of Geneva

From Monday to Saturday. Same day delivery possible for orders placed before 1pm. Our partner delivers by electric cargo bike or by other means of transport that do not emit any carbon emissions. Only one delivery is possible, the deliverer will contact you if he cannot deliver the parcel. For a second delivery, a fee will be charged.


12.2 Delivery anywhere in Switzerland, outside the city of Geneva

From Tuesday to Friday anywhere in Switzerland. If the recipient is absent, a second delivery is possible from your delivery tracking system accessible from your emails, in case delivery is impossible, your parcel will be available in a relay point that you will have selected or the parcel will be deposited in front of the recipient's door in a safe place.
For each order, our server calculates the nearest date and time of delivery. You can, of course, choose a later date up to 15 days for most of our flower bouquets.
The recipient receives two delivery notifications: One working day before the delivery and the day of the delivery with a time slot of one hour. On the "Follow My Parcel" platform, the recipient can track the parcel live and select one of the four options available up to 15 minutes before delivery (grant permission to drop off, change the delivery address, change the delivery day, redirect to a DPD Pickup colishop).
Kanel encourages each of its customers to pay attention to the means used to deliver your orders in the best conditions, and to communicate to the deliverer through the application, all important information for the good progress of this delivery.

12.3 Saturday delivery anywhere in Switzerland

Saturday delivery of your bouquet anywhere in Switzerland is managed by our partner: Swiss Post. You will be delivered on Saturday and you will be informed automatically by SMS or e-mail.

13. The delivery of your order.

Kanel strongly advises against postponing or changing the delivery address, as these options directly influence the delivery time and may damage your flowers, and Kanel cannot be held responsible for this decision under any circumstances.
The client may claim reimbursement of the delivery costs, to the exclusion of any other compensation or damages, for the cases of late delivery listed below, if the product has not been delivered for any other reason than force majeure


Accuracy of the delivery address

Please ensure that the delivery address and local telephone number on your order are correct and complete. We do not accept any responsibility for delays or non-delivery due to incorrect or incomplete addresses.
In order for your order to be processed as quickly as possible, the following information may also be useful:

  • In the case of deliveries to hospitals, it may be useful to indicate the department and room number. We only guarantee deliveries up to the point of receipt from the hospital or clinic.
  • In the case of deliveries to hotels, we recommend that you indicate the room number and the name under which the recipient has been registered at the reception desk (couple, group, etc.). We can only guarantee delivery to the hotel reception.


Delayed delivery

The customer may claim a full refund of the order if the delay is more than 72 hours. Finally, if the product has not been delivered, for any other reason than force majeure, the sale may be cancelled and the purchaser may obtain a purchase voucher for the value of the order, to the exclusion of any other compensation or damages.

War, riot, fire, strikes, accidents, traffic restrictions, snow and the impossibility of being supplied are considered as force majeure events that release Kanel from its obligation to deliver. Kanel will inform the Client in due time about the above-mentioned cases or events. In any case, timely delivery can only take place if the client is up to date with his obligations towards Kanel.

14. Right of withdrawal

Our bouquets cannot be returned. All claims and refunds (vouchers) for products must be formally agreed between Kanel and the Client. The Client may exercise the right of withdrawal without having to give reasons or pay penalties, at the latest 7 days before the delivery date.
The above-mentioned period runs from the moment the order is received. If the period expires on a Sunday or a public holiday, it is extended until the next working day. If the right of withdrawal is exercised, Kanel is obliged to compensate the Client (return of a credit note) without delay and at the latest within fourteen days from the day Kanel is informed of the Consumer's decision to withdraw. After this period, the amount due is automatically subject to interest.
Notification of the right of withdrawal must be made to Kanel by e-mail:

15. Returns and complaints

Commercial guarantee

Any complaint accepted by Kanel in the case of an apparent defect or non-conformity of the delivered products, which is ascertained by the Seller, will entitle the Client to a free replacement or a credit note to his benefit, to the exclusion of any other compensation or damages.
Complaints regarding orders containing delivered flower bouquets must be made within 24 hours of the delivery of the product, provided that the product is fresh.

16. Personal data management

In accordance with the law relating to data processing, files and freedoms, information of a personal nature relating to buyers may be subject to automated processing. In no case do we give your information to third parties and use it only for the execution of your order. We do not use your information to send advertising from other companies. With your consent, we reserve the right to send you a newsletter or information about the development of our online shop and the activities of our company. At any time you have the possibility to stop receiving our newsletters by unsubscribing at the bottom of the newsletter.
You also have the possibility to delete your privilege account by notifying our sales department. If you forget your password, our server will automatically send you a new one. Kanel does not have access to this data after you have requested it via our website, and the login and password are known only to the clients. It goes without saying that all data used to execute your order remain confidential and are not passed on to third parties under any circumstances.

By using the website, you agree to the collection and use of your personal data in the manner described in our data protection policy.

17. Customer Service

Customer Service is available Monday to Friday from 9am to 5pm without interruption by email: All requests for information must be answered within 48 hours.

You can also write to : Kanel Customer Service - 5A rue Emma Kammacher, 1217 Meyrin, Switzerland

18. Litigation and mediation

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the person who takes the trouble to explain his situation.
Complaints concerning the quality of the flowers and plants must be made to our services within 24 hours of the date of receipt of the parcel by the recipient. In the event of a dispute, the customer must make his complaints to the seller's customer service department:

  • Kanel Customer Service - 5A rue emma kammacher, 1217 Meyrin, Switzerland
  • E-mail:

19. Archiving - Evidence

Kanel will archive the order forms and invoices on a reliable and durable medium that constitutes a true copy in accordance with the provisions in force. Kanel's computerised records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

20. Intellectual property.

All elements of the website are and remain the exclusive intellectual property of GGKL CHAPPET. No one is authorised to reproduce, exploit, distribute or even use for any purpose whatsoever, even partially, any elements of the site, whether software, visual or audio. Any simple link or hypertext link is strictly prohibited without the express written consent of Kanel's management.

21. Legal form.

We respect Swiss law and apply it in the operation of our company. The place of jurisdiction is Geneva.



Freshness, traceability and respect for the seasons for a reduced carbon footprint.


Designed, produced and packed in Switzerland by our florists.


Customised packaging and express delivery within 24 hours anywhere in Switzerland.


A question, a recommendation or simply an opinion? Our team is at your disposal.


Freshness, traceability and respect for the seasons for a reduced carbon footprint.


Designed, produced and packed in Switzerland by our florists.


Customised packaging and express delivery within 24 hours anywhere in Switzerland.


A question, a recommendation or simply an opinion? Our team is at your disposal.

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