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Privacy Policy

Information on data protection

The kanel.ch website (hereinafter, the "Site") is bound by a duty of confidentiality towards third parties - other than those necessary for the execution of orders - in order to respect the confidentiality of information relating to the execution of an order or any other element allowing the identification of the ordering customer or the recipient.

1. Identity of the controller

The personal data are collected by GGKL Chappet, whose registered office is located in Meyrin at 5A rue Emma Kammacher, 1217 Meyrin - Switzerland.
For the provision of services, the customer provides GGKL Chappet with the contact details, in particular the telephone number, of the recipient of his or her purchase for the purpose of ensuring delivery of his or her order to the latter and to provide him or her with advice and information on the latter and on GGKL Chappet's services and offers. In this case, and notwithstanding the foregoing, the customer acts as the holder of and is responsible for the processing of the recipient's details.
The customer is solely responsible for the communication of the recipient's personal details that he provides to GGKL Chappet for the execution of the order. The customer undertakes to have obtained the explicit and informed consent of the holders of the details he provides to GGKL Chappet and guarantees GGKL Chappet against any claim from the latter as a result. GGKL Chappet only acts at the will and on behalf of the ordering customer as a service provider processing the orders placed by the customer. Consequently, the ordering customer releases GGKL Chappet from any liability in case of violation of the obligations arising from the General Data Protection Regulation (GDPR) relating to the collection and communication to GGKL Chappet of the recipient's details for the purpose of sending messages to the latter.

2. Purposes - Data exploitation

The data collected are the following: name, first name, e-mail address, telephone number, order history, floral preferences, complaints, as well as the name, first name, postal address and telephone number of the recipient. It is used for the following purposes:

  • Order management: Customer information and data are collected in the context of an order and are necessary for the management of the order and commercial relations.
  • Personalization of our services: Customer information and data also allows GGKL Chappet to improve the services we offer on our website.
  • Information and Newsletters GGKL Chappet: At any time, the customer can unsubscribe by clicking on the unsubscribe link at the bottom of the newsletter or by contacting the main shop hello@kanel.ch.

After unsubscribing, your e-mail address will be deleted immediately from the object in question, unless you have expressly consented to further use of your data.
GGKL Chappet, through its online shop www.kanel.ch, undertakes to comply with the following data protection provisions. As soon as sensitive customer data is collected (name, address, payment information):

  • Personal data must be processed only for the purpose indicated at the time of collection.
  • This information may not be communicated outside Switzerland, unless legal exceptions are observed.
  • Personal data must be protected against unauthorised processing by appropriate technical and organisational measures.

The GGKL Chappet website does not use cookies. In order to protect your data, www.kanel.ch has a secure connection (https://). Payments from our website are collected and processed via Stripe, a secure payment platform. When you use our website for information purposes (without registering, without providing any information), we only collect the following data:

  • our visited web page
  • date and time of access
  • amount of data sent
  • source/reference from where the client arrived on the page operating system
  • browser used

The purpose of the processing is to improve the functionality of our website, so the data will not be used in any other way. GGKL Chappet reserves the right to use this data, the electronic or telephone contact details of customers for the sending of commercial information to promote its services, to the exclusion of any other use of direct prospecting on behalf of third parties.

3. Duration of data retention

GGKL Chappet undertakes to keep your personal data for no longer than is necessary for the purpose for which they are processed. The duration of the retention of personal data is determined by the legal retention period (commercial and fiscal retention period).

4. Exercise of rights

Each customer has the right to information, opposition, access, rectification, limitation and deletion of his personal data, on simple request by writing to GGKL Chappet, 5 rue Emma Kammacher, 1217 Meyrin. The request must be accompanied by the elements necessary for identification (surname, first name, email) as well as any other information necessary to confirm his identity. In accordance with the regulations in force, the request must be signed and accompanied by a photocopy of an identity document bearing his signature and specify the address to which the reply should be sent. A reply will then be sent to the customer as soon as possible after receipt of the request. Persons whose personal data is processed in connection with an order placed by the customer may exercise their rights with GGKL Chappet. Furthermore, if the customer no longer wishes to receive the newsletter, he/she can click on the unsubscribe link at the bottom of each communication.

SEASONAL FLOWERS

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Designed, produced and packed in Switzerland by our florists.

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ALLO KANEL

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SEASONAL FLOWERS

Freshness, traceability and respect for the seasons for a reduced carbon footprint.

SWISS KNOW-HOW

Designed, produced and packed in Switzerland by our florists.

CLICK, IT'S DELIVERED!

Customised packaging and express delivery within 24 hours anywhere in Switzerland.

ALLO KANEL

A question, a recommendation or simply an opinion? Our team is at your disposal.

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